Privacy Policy

Last Edited on 1 Dec, 2018

Introduction

Alley Raccoon Studio provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information as part of our services provided. Throughout this Privacy Policy, “you” or “your” shall refer to any person or entity using the Site or the Services and, unless otherwise stated, “we,” “our” or “us” will refer collectively to Alley Raccoon Studio and its members, affiliates, employees, and contractors.

We respect the privacy of users of our website and recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner with that information. This privacy policy contains important information about how we use your personal information

By accessing the Site and/or using any of the Services, you agree to the terms contained in this Privacy Policy, whether you are a client with Alley Raccoon Studio or are simply browsing our web. You further agree that this Privacy Policy forms a legally binding contract between you and Alley Raccoon. Please read this Privacy Policy carefully as it affects your rights and liabilities under law. If you disagree with the way we collect and process personal information collected on the Site, please do not use the Site.

What information do we collect?

At times we may request that you voluntarily supply us with personal information. Generally, this information is requested when you fill our creative briefs for our services. We may gather the following information about you: Name, Email Address, Phone Number, Skype Username, Business Information and other details about your company to help you with your experience.

When do we collect information?

We collect information from you when you visit our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, provide us with feedback on our services or enter information on our site through our Contact Us section.

How do we use your information?

We will use this information in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We take appropriate measures to ensure that your personal information disclosed to us is kept secure, accurate, and up to date and kept only for so long as is necessary for the purposes for which it is used.

Do we use cookies?

Yes. Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website. We can recognize these cookies on subsequent visits and they allow us to remember you.

What do we use cookies for?

  • Help remember and process the services provided.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

  • By emailing us
  • By calling us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

  1. We market to
  2. We do not collect information from children under 13.
  3. Do we let third-parties, including ad networks or plug-ins collect PII from children under 13? No
In order to remove your child’s information please contact the following personnel:
We adhere to the following COPPA tenants:

Parents can review, delete, manage or refuse with whom their child’s information is shared through contacting us directly. Or contacting us directly.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days

We will notify the users via in-site notification

• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
  • Follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.

Payments Privacy Policy

We use payment gateways to receive and make payments. These are the privacy policies for each service that we use:

Stripe:
Paypal:
Xero:

Payments Privacy Policy

We review this privacy policy on a regular basis to ensure that it is up-to-date with our use of your personal information, and compliant with applicable data protection laws.
We reserve the right, at our discretion, to revise this privacy policy at any time. The updated privacy policy will be posted on our website. You are encouraged to review this privacy policy from time to time.

Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

team@alleyraccoon.com